Refund policy

30-day return window

You have the right to cancel the order within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. You shall send back the goods or hand them over to us without undue delay and in any event not later than 30 days from the day on which you communicate your cancellation from this contract to us.

Non-quality-related return conditions

For non-quality-related returns, products must be unassembled, unused and include all accessories.

Requesting a return

Email support@hgplvtii.com before returning a product. Once the request is confirmed, our team will provide the appropriate U.S. return warehouse address.

Please provide your order number and contact information.

Packaging & accessories

Please return the goods, if possible, in the original packaging with all accessories and all packaging components.

Return shipping costs

HG PLVTII will bear the cost of the return shipment in the following cases:

• The item is damaged or defective
• The parts are missing
• Wrong or missing item
• The item is not as described
• The shipping is delayed

Customers will cover the return cost in all other cases, such as:

• Ordered wrong item
• Unwanted item
• Found better price
• Unauthorized purchase
• Doesn't fit for intended purpose

Refund timing & payment method

We will reimburse all payments received from you, including delivery costs, except for supplementary costs if you chose a delivery method more expensive than the least expensive standard delivery offered by us. We will do so without undue delay and no later than 30 days after the day on which we are informed of your decision to cancel the contract.

Refunds will be returned to the original payment method used for the order.

Damaged, incorrect or incomplete items

In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.

Contact us

For questions about this policy, email support@hgplvtii.com. We respond within 24 hours on weekdays.